All online information on the Mayfair Publishers website pages is referred to as “website.”
“Customer,” “You,” or “Yours” refer to you and/or any other person making an order on your behalf to Mayfair Publishers.
Mayfair Publishers, with headquarters in London and an additional office in New York, is referred to as “Company,” “We,” or “Our.”
“Product” refers to all services and goods delivered to the Customer in line with his or her Order by Mayfair Publishers.
“Order” refers to a Customer’s request to purchase services or products from Mayfair Publishers by phone or email. Down payments through credit card, cash receipt, or bank wire transfer are required to finalize orders.

REFUND POLICY

To fully appreciate the benefits and limits defined by the Mayfair Publishers Policy, it is critical that you read and completely comprehend the return policy. Only in exceptional circumstances and under specific conditions can we provide refunds, as described below:

Change of Mind

Before our writers/editors begin working on the assignment, the buyer is entitled to a 100% refund. If you change your mind after placing your purchase and decide not to continue your project with us for whatever reason, you can request a refund within the first hour of placing your order. In all other situations, a 15% processing fee will be applied.

Incompetent Delivery

Customers are only entitled to a refund after they have exhausted all of the alternatives listed below if the work does not meet the project criteria (as requested/documented by the client). We are dedicated to ensuring that our customers are completely satisfied, and we offer limitless changes to guarantee that the delivery meets their expectations. To ensure total satisfaction, we assign, re-assign, and re-write your job. You can save FREE Pages for the future, but they will have the same value, and you can use them at any moment.

If we are still unable to provide what you have requested, a refund will be issued based on a mutually agreed-upon proportion (but only in the cases where the delivery is completely off the mark).

Delivery Errors

We believe in “On Time Delivery.” However, if we fail to deliver the requested service on time after three efforts to reach us, your refund will be processed if documentation evidence establishes that the late delivery was the company’s fault.

Timeline for Refunds

Within 60 days after delivery, you must request a refund. Refund requests made after the deadline will not be considered. Customers should keep in mind the deadline for requesting a refund when placing an order.

Cases in which a refund will not be given

In the event of a late delivery owing to minor technical issues such as grammar, typing, word count, missing references, and so on, reimbursements will be handled after mutual agreement, and the firm will only settle with a partial refund or discounts saved for future orders. The firm shall not be held liable for any delays caused by the client.
Any and all disciplinary proceedings stemming from the inappropriate, unethical, and/or illegal use of content purchased through our Website are completely the responsibility of the customer.

Clause of Application

If a project has been abandoned in terms of approvals or specifications for a period of at least 45 days due to a lack of written contract between the customer and the account manager, the project will be considered closed. The project will be reactivated at a cost

The project has been completed

A “closed project” is one that has been completed or has not been claimed for at least 45 days and for which Mayfair Publishers cannot be held accountable once that time period has passed.

Personal Use & Copyright

The Products that are supplied to You are entirely unique. You and you alone own the complete copyright to the Products and any content supplied to you. You undertake to indemnify, defend, and hold the Company harmless for any and all unauthorized uses of the Company’s materials made accessible to you. Any unauthorized use of this Website’s supplied Products and/or content may result in civil or criminal consequences.

Royalties

As part of the agreement between you and Mayfair Publishers, we will publish your book and retain a 1% royalty on each copy sold. This royalty will be deducted from the net revenue generated by the sales of your book.
Royalties will be paid on a monthly basis, approximately 60 days after the end of the month in which the sale was reported. For books distributed through Expanded Distribution, royalties are paid 90 days after the month of sale. Payments are only processed if the accumulated royalties meet the minimum threshold for payment, as specified by Mayfair Publishers.

Plagiarism is Prohibited

Plagiarism, or any other act of fraud or dishonesty, is not tolerated, encouraged, or knowingly participated in by us. We strictly enforce all copyright laws, and we will not knowingly enable any Customer to plagiarize or breach copyright laws.
The Company, its affiliates, and/or partners are not responsible for any unethical, improper, illegal, or otherwise unlawful use of the Products and/or other written content obtained from our Website. Plagiarism, litigation, bad grading, expulsion, academic probation, the loss of scholarships/awards/grants/prizes/titles/positions, failure, suspension, or any other disciplinary or legal action are all examples of this.
Any and all disciplinary proceedings stemming from the inappropriate, unethical, and/or illegal use of content purchased through our Website are completely the responsibility of the customer.

Our image policy is as follows:

We do not hold the rights to photos unless they are expressly produced by our in-house artists; thus, we do not utilize them. We’ll just send you URLs to recommended photos that you may copy and paste into your own website. You can use royalty-free photos without fear, but you may have to pay the owner if the image is copyrighted.

Refunds

If you seek a refund before we begin working on your ordered goods, we will return 100% of your payment (except the transaction charges that will be deducted). Once an order has been delivered, you are no longer entitled to a full refund. We will not give a refund once an order has been placed since the hours invested in the project cannot be recovered. The provided Products and Services are non-refundable and come with no explicit or implied guarantees. You may, however, request up to one free revision. If you are not completely happy with the quality of the product/services, you may request a 50% refund of the fee amount paid.

We will arrange a refund of 50% of the charge amount when we have verified the quality problems you have raised. If you have a unique complaint situation and want a complete refund, your case will be submitted to an assessment committee, which will make a fair judgment based on facts and evidence.

To initiate a refund request, Mayfair Publishers requires a 45-day prior notice in writing via email to info@mayfairpublishers.com. It may take up to 45 working days to review your refund request and another 15 working days to reimburse your funds if the refund request is approved. The amount of refund will be decided by the committee based on the mutually signed contract between Mayfair Publishers and the Customer. Kindly note that a 15% processing fee will also be charged on all refund requests.

Revision Restrictions

Editing Orders: We will review the revised information thoroughly to ensure that no further objective or technical errors exist in the content. If no such errors are present, any additional changes to the material are provided at the sole discretion of the Company.
Orders for Ghostwriting: We will rewrite small sections of the written material until the Client provides approval. Once the Client has approved the material, any further revisions will be charged at an additional editing rate.

Liability Restrictions

You agree to hold Mayfair Publishers, its employees, officers, directors, shareholders, agents, representatives, affiliates, subsidiaries, advertising, promotion, and fulfillment agencies, any third-party providers or sources of information or data, and legal advisers (“Company’s Affiliates”) harmless from any and all losses, damages, rights, claims, and actions arising from or related to:
(a) Any telephone, electronic, hardware, software, network, Internet, email, or computer malfunctions, failures, or difficulties.
(b) Failed, incomplete, garbled, or delayed computer transmissions.
(c) Any condition caused by events beyond the Company’s control that may cause the Product to be delayed, disrupted, or corrupted.
(d) Any injuries, losses, or damages of any kind arising in connection with the Product.
(e) Any injuries, losses, or damages arising in connection with the Website or services.
Furthermore, you agree to defend, indemnify, and hold the Company and its Affiliates harmless from any third-party claim, suit, or demand, including attorney’s fees, arising from or related to your use of our services, your violation of these Terms and Conditions, your infringement of any third-party rights, or any other act or omission by you.

The Company will not be liable for any direct, indirect, punitive, incidental, special, or consequential damages resulting from the use of this Website or any information provided on this Website. Certain jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, so the above limitations may not apply to you.

Amendments

You acknowledge and agree that Mayfair Publishers reserves the right to amend these Terms and Conditions as well as the Privacy Policy at any time. We encourage you to periodically review these pages, as any updates or changes will be reflected in this section of our website.

Additionally, our representatives may use pseudonyms, depending on the region in which they are interacting, to facilitate smoother communication with customers on a global scale.

Email and Phone Call Terms & Conditions

 

Overview

By engaging with Mayfair Publishers, you agree to receive communications via email and phone calls from us. These communications may include updates, promotional content, notifications, and other information related to our services. Additionally, our “Book a Free Call” service allows you to schedule a consultation call, which we record to outline your project and ensure we meet your specific needs.

Communication Process

Email: By providing your email address and opting in, you consent to receive communications related to our services, promotions, and updates.
Phone Call: You can schedule a free consultation call with us using the “Book a Free Call” feature. These calls may be recorded to assist in outlining your project, ensuring that we capture all the necessary details to move forward with your book publishing.

Frequency of Communication

Email: Emails will be sent periodically based on the type of communication and your preferences.
Phone Call: Calls will occur as scheduled through the “Book a Free Call” service and may include follow-up calls if necessary to clarify project details or provide additional support.

Opt-Out Process

Email Opt-Out: You can unsubscribe from our email communications at any time by clicking the “unsubscribe” link at the bottom of any email. Alternatively, you can contact us directly at info@mayfairpublishers.com to request removal from our email list.
Phone Call Opt-Out: If you no longer wish to receive calls or schedule further consultations, simply contact us to request that your details be removed from our calling list.

Cost

Email: There is no charge for email communications.
Phone Call: Our Book a Free Call service is free of charge. Please note that any international calls made outside your plan’s coverage may incur additional charges based on your phone carrier.

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal information.

Modifications

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our email and phone call services after any changes indicates your acceptance of the new terms.

Contact Support

If you have any questions or need assistance with our email or phone call services, please contact our support team at info@mayfairpublishers.com.